Billing and Payment Questions
Renewal dates, receipts, payment methods, and declined payments explained.
Renewals and billing dates
Plans renew automatically on the same cycle they were started on, using the payment method on file, until they are cancelled.
Receipts and invoices
Need a copy of a receipt for a specific charge? Send us the charge date and amount and we will email the receipt to the address on the account.
Declined or failed payments
- Confirm the card has not expired and has available funds.
- Check with your bank for holds on online or recurring payments.
- Contact us if the payment keeps failing so we can look at the account.
Updating your payment method
Choose Billing and Payment Questions on the request form, tell us what you need updated, and include the first 6 and last 4 digits of the card currently on file so we can verify the account. Never include the full card number or security code.