Billing and Payment Questions
Renewal dates, receipts, payment methods, and declined payments explained.
Renewals and billing dates
Plans renew on the cycle they were started on, using the payment method on file, until they are cancelled. If you are unsure of your renewal date, ask us and we will check the account.
Receipts
Need a copy of a receipt? Send us the charge date and amount and we will review the account and reply by email.
Declined or failed payments
- Confirm the card has not expired and has available funds.
- Check with your bank for holds on online or recurring payments.
- Contact us if the payment keeps failing so we can look at the account.
Updating your payment method
Choose Billing and Payment Questions on the request form, tell us what you need updated, and include the first 6 and last 4 digits of the card currently on file so we can verify the account. Never include the full card number or security code. Our support team will review your request and respond by email.